Heaps
Every call, with the whole story
A redesign of the tool Care Coaches use for about 100 patient follow-up calls a day.
More patients reached each day
Read the case study
SELECTED WORK
Three stories that show how I work, and three more below. Each opens with the result.
Heaps
From Excel to applause
A feedback dashboard that replaced a daily Excel email between call auditors, team leads and callers.
20–30 min a day back for every auditor
Read the case study
Qubriux
Try first, connect later
Merchants explore the product with sample data while their store syncs, instead of waiting on a loader.
+25% merchants active after 30 days
Read the case study